All residential deliveries are CURB-SIDE deliveries, so please note that a residential delivery does not include the product being brought inside the house or even unloaded off the truck.

We use common carriers on all our shipments, so the drivers are not required to unload it. Be mindful of delivery challenges for large freight trucks, if you have a situation that could pose difficult delivery, you need to make adequate arrangements to support these challenges. Lift gate service is typically included for most deliveries but sometimes can be an additional charge, otherwise, the cartons must be taken off the pallet one by one, or a forklift can be used by the receiving party.

All products are shipped direct from our distribution warehouse via common carrier.

Once the product ships, a tracking number will be generated to enable you to track your shipment. This tracking number is listed on your invoice confirmation. Then, the shipping company will call you and schedule a delivery time and date. Guaranteed shipments do not get a phone call appointment, they are geared to ship directly without notice.

Shipping Damage

Even though we strive to make sure that your product gets there all in one piece, sometimes cartons do get damaged during the delivery process. Make sure to make a note of every carton damaged on the driver's delivery receipt otherwise no claim can be filed. AGAIN -ALL DAMAGE MUST BE NOTATED ON SHIPPING DOCUMENT OR NO DAMAGE CLAIM CAN BE FILED AND NO REPLACEMENT WILL BE SENT! Freight Carriers require that we salvage all the boxes of material that would potentially be part of a damage claim resulting in replacement boxes. ANY REPLACEMENTS MUST BE FULFILLED WITH EQUAL EXCHANGE OF MATERIALS - THIS IS A REQUIREMENT OF THE FREIGHT CARRIER. Thus, the replacement cartons will have to equal the DAMAGED PORTION to the nearest greater number of cartons. For example, if there are three cartons damaged, but only 10 individual boards are damaged between the three, we will send you one carton. WE DO NOT DELIVER ON SATURDAYS OR SUNDAYS!

Shipping Timing

Shipping typically takes 3-7 business days, and in some rare cases even longer. Please check with a salesperson for an estimated shipping time period. These are estimated shipping times and we are not responsible for delays that could affect installation schedules. DO NOT SCHEDULE INSTALLATION UNTIL YOU RECEIVE YOUR ORDER IN ITS ENTIRETY.

As with all freight line delivered products, sometimes damages occur. By placing an order with us, you are assuming the risks that could be involved when using freight line services. We do not issue any credits or refunds due to shipment delays, damaged shipments or freight line delays that result in delay of project timeline.